iBudget Rate Increase Needed

                Florida’s intellectual and developmental disabilities (I/DD) nonprofit service providers, such as the Key Training Center, are in a Direct Support Professional (DSP) provider hiring crisis.  The simple fact is that the iBudget Medicaid waiver has never been funded adequately.  Florida’s average expenditures for an individual’s cost plan are low compared to national averages.  In … Read more

Let’s all celebrate National Customer Service Week!

     National Customer Service Week is October 3-7.  In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October. Customer Service Week is a celebration of the importance of customer service and the people who devote their career to working with customers.  To … Read more

Let’s celebrate DSP week!

National Direct Support Professional (DSP) Recognition Week is September 9-15. During this time, it is our great honor to celebrate the wonderful Direct Care Professionals (DSPs) in our adult day training and residential programs that provide care, support, and love to those in service at Key Training Center. Every day, our DSP staff shares their … Read more