Any person that believes she or he has been discriminated against on the basis of race, color, or national origin by KTC may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form (Appendix B). KTC investigates complaints received no more than 180 days after the alleged incident. KTC will process complaints that are complete. Once the complaint is received, KTC will review it to determine if our office has jurisdiction. The complaint will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.
KTC has 10 business days to investigate the complaint if more information is needed to resolve the case KTC may contact the complainant. The complainant and has 10 business days from the day of the letter being sent requested information to the investigator assigned to the case if the investigator has not contacted by the complainant or does not receive the additional information within 10 business days KTC can administratively closed the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case after the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
An LOF summarizes the allegations and interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant into wishes to appeal the decision she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey SE, Washington, DC 20590.