Transportation Services
Safe, dependable transportation helps connect the people we serve with programs, services, employment, activities and opportunities throughout the community.
Accessible. Reliable. Respectful.
Key Training Center is committed to providing transportation services fairly and without discrimination on the basis of race, color or national origin.
Transportation at the Key
Transportation is an important part of helping individuals access the programs, services and community opportunities available through the Key Training Center.
Connecting People to Services
Transportation helps individuals get to Key Training Center programs, services, employment opportunities and community activities.
Dependable Transportation
Our transportation services are designed to support the daily needs of the people we serve while promoting independence and participation.
Title VI Compliance
Key Training Center follows Title VI requirements and is committed to providing transportation services without discrimination.
Title VI Notice & Complaint Process
If you believe you have been discriminated against in connection with Key Training Center transportation services, you may file a Title VI complaint.
Any person that believes she or he has been discriminated against on the basis of race, color, or national origin by KTC may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form (Appendix B). KTC investigates complaints received no more than 180 days after the alleged incident. KTC will process complaints that are complete. Once the complaint is received, KTC will review it to determine if our office has jurisdiction. The complaint will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.
Submit a Complaint
Complete and submit the Title VI Complaint Form within 180 days of the alleged incident.
Review & Investigation
KTC reviews the complaint for completeness and jurisdiction and determines whether an investigation will be conducted.
Resolution
Following review, KTC will issue either a closure letter or a Letter of Finding explaining the outcome.
10 Business Days
KTC has 10 business days to investigate the complaint. If more information is needed to resolve the case, KTC may contact the complainant.
The complainant has 10 business days from the date of the request to provide the requested information to the investigator assigned to the case.
If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, KTC may administratively close the case. A case may also be administratively closed if the complainant no longer wishes to pursue the matter.
Closure Letter or Letter of Finding
After the investigator reviews the complaint, one of two letters will be issued: a closure letter or a Letter of Finding (LOF).
A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
An LOF summarizes the allegations and interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member, or other action will occur.
If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or LOF to do so.
Complaints May Also Be Filed With the FTA
A person may also file a complaint directly with the Federal Transit Administration.
Washington, DC 20590
Title VI Forms & Notices
Download the Title VI public notices and complaint forms in English or Spanish.
Title VI Notice to the Public
Official Title VI public notice.
Título VI Aviso Público
Aviso público de Título VI.
Title VI Complaint Form
Form for submitting a Title VI complaint.
Formulario de Quejas del Título VI
Formulario para presentar una queja de Título VI.